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Products

Order

Shipping

Exchange and returns

Payment

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Where are the products made?

How to take care of my clothes ?

Can products harm me?

About printing

I want to place an order on the site, what should I do ?

Where can I find the tracking of my order ?

What are the delivery times ?

How much will delivery cost me ?

What can I do if I am absent on the day when delivery is scheduled?

Can my shipping address be different from my billing address?

About the quality

What if the carrier lose my order / if I'm not delivered?

I want to send my order back and be refunded. What should I do ?

I would like to make a return for an exchange.

Are shipping costs refunded if I return?

How long is the refund for my return?

Is my payment secured ?

How can I proceed to the payment?

How to use my e-gift card to buy on the Baya website?

How to set up my gift card before offering it?

What is the cost of shipping if I order using my gift card?

How am I refunded after a return after an e-gift card purchase?

who is the founder of google?

What is testing ?

How do the products cut?

Can I cancel my order?

What are the delivery methods?

Products

Where are the products made?

CASTELBAJAC Paris is distinguished above all by its originality and creativity, each visual is a unique creation, and all the clothes are printed in a traditional way in a workshop in France.

Our printing workshops are located in England and all of the creation is in Paris.

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Products

How to take care of my clothes ?

Products should be washed preferably at 30 ° returned. The use of the dryer is not recommended, and ironing is done with the product returned (pattern inside).

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Products

Can products harm me?

CASTELBAJAC Paris pays particular attention to the environment. The manufacturing of clothing is ethical and meets the criteria of respect for the environment.

Our t-shirts, like all our clothes, are labeled Organic.

Our impression is OEKO-TEX.

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Products

About printing:

- Printing on our products is digital printing.

- Digital printing retains its luster and flexibility over time. However, for optimal longevity of your cotton, we recommend that you avoid using the dryer as much as possible, which is the number one enemy of cotton.

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Order

I want to place an order on the site, what should I do?

For any order placed on our Castelbajac site, it is necessary to create an account beforehand.

Then, simply put items in your basket by clicking on the "Add to basket" button.

Once in your basket, you can place an order by following the different stages of the order process (basket, address, delivery, payment).

By confirming your order you confirm and accept the General Conditions of Sale of our site.

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Order


In the space of your account, click on the "Your orders" section.

You can thus access the list of your orders and their status.

The Colissimo tracking link will be sent by email as soon as the order is dispatched.

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Shipping

What are the delivery times ?

The deadlines are as follows, from the date of receipt of payment:

- In mainland France: your package will be shipped within 72 hours inclusive

- In Europe: between 3 and 7 days

- In the World zone: between 4 and 12 days

This time is fixed for information only, each product being printed and prepared by hand in our workshop, the delivery time can vary significantly. We just print just to produce when ordering. This avoids any overproduction, and it's better for our planet.

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Shipping

How much will delivery cost me?

We charge shipping costs depending on the weight of your order.

Shipping costs are borne by the customer.

We offer three zones in all EXPRESS:

- FRANCE: € 7.5 including tax: From € 90 of purchase, shipping costs are offered in mainland France.

- EUROPE: € 10 incl.

- WORLD: € 20 incl.

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Shipping

What can I do if I am absent on the day when delivery is scheduled?

In case of absence, the postman deposits the package or a notice in your mailbox so that you can pick it up at your post office.

In case of excessive delay, you can contact our customer service who will give you the colissimo number affiliated with your order.

You can then follow the routing of your package on the website www.colissimo.fr.

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Shipping

Can my delivery address be different from my billing address?

When you place an order in step 1 "Addresses", you can add an address different from your delivery address by unchecking the box "Use the same address for billing.

You can also modify your addresses in "My Account", by clicking on "My Addresses" and thus select an address for delivery and add a billing address.

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Products


We attach great importance to the quality of the textile.

- Our t-shirts have an average of 180 GSM

- Our sweatshirts have an average of 300 GSM

- Our 350 GSM hoodies.

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Shipping

What if the carrier lose my order / if I am not delivered?

In case of delivery problem due:

- the loss of your package

- the non-delivery of your order despite a tracking number which indicates that the order is delivered

The procedure to be followed will be different:

1 ° If the delivery of your package is against signature: please contact our customer service via the contact form below so that a complaint can be made.

2 ° If the delivery of your package is done without signature: it is essential to contact COLISSIMO in order to file a complaint with their service. In fact, CASTELBAJAC customer service will not be able to intervene to file a complaint for you.

Once COLISSIMO has completed the investigation following your complaint, an e-mail will be sent to you to notify you either:

- that your order will be compensated because it has been recognized that a problem occurred during delivery.

- that the investigation proves that your order has been delivered to the address indicated.

>> In both cases, you will have to forward this e-mail to our customer service, so that we can intervene for the reimbursement of your order or not. Please contact us only when you have this survey response email.

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Exchange and returns

I want to send my order back and be refunded. What should I do ?

Return conditions

Products can be returned free of charge within 14 calendar days. Items must be unworn and in perfect condition.

Your order must be in "delivered" status in order to request a return.

Return procedure

1 ° Go to the "My orders" section of your customer account

2 ° Select "Make a return" in front of the concerned order

3 ° Follow the return instructions indicated on the page at this stage

4 ° Go to the "My returns" tab in your customer area, to find out the address to which to return your package.

If your product has a manufacturing defect, we invite you to carry out our return procedure by selecting the reason for returning "defective product". We also invite you to contact us via our form to send us a photo of the damaged product, so that we can resolve this little problem very quickly.

Refund

The refund will be made within 10-15 days of receiving your package on our premises.

If you have made an order return, you will be reimbursed on the same payment method you used to purchase.

Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded or exchanged.

The delivery costs will only be reimbursed in the event of a preparation error on the part of PMJC - CASTELBAJAC Paris or defective products.

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Exchange and returns

I would like to make a return for an exchange.

To proceed with the exchange, we invite you to make a return by executing our return procedure and selecting "exchange".

The return postage will be at your expense.

Return conditions

Products can be returned free of charge within 14 calendar days. Items must be unworn and in perfect condition.

Your order must be in "delivered" status in order to request a return.

Return procedure

1 ° Go to the "My orders" section of your customer account

2 ° Select "Make a return" in front of the concerned order

3 ° Follow the return instructions indicated on the page at this stage. Select "exchange".

4 ° Go to the "My returns" tab in your customer area, to find out the address to which to return your package.

If your product has a manufacturing defect, we invite you to carry out our return procedure by selecting the reason for returning "defective product". We also invite you to contact us via our form to send us a photo of the damaged product, so that we can resolve this little problem very quickly.

Exchange

The exchange will be processed within one week of receiving your return package.

Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded or exchanged.

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Exchange and returns

Are shipping costs refunded if I return?

Shipping costs are not refunded. They are only if the return is motivated by:

- The receipt of a non-conforming product, which does not correspond to the initial order.

- The receipt of a defective product

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Exchange and returns


When you make a return order, the waiting time for your refund to be made is one week. Once the refund has been made, depending on your bank, the transaction may take a few days to arrive on your account, so it will take a maximum of 15 days for your refund to appear on your bank account.

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Payment

Is my payment secured ?

The CASTELBAJAC Paris store is perfectly secure for online payments. All online credit card payments are secure.

Bank transactions are secured by the STRIPE solution which integrates strong authentication devices, data encryption according to SSL, HSTS and AES-256 encryption.

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Payment

How can I proceed to the payment?

You can pay:

- By bank card (Blue card, Visa, Eurocard, Mastercard; on the secure payment site at the end of the order): validation of the order by bank card constitutes a mandate to pay the inclusive price of the order (shipping costs included) .

- Or by PayPal (on the secure payment site at the end of the order): payment by Paypal is debited from the Customer's Paypal account at the time of the order (shipping costs included).

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How to use my e-gift card to buy on the Baya website?

To use your e-gift card, two possibilities: You can send it to your recipient or print it to send to them in paper format. It will just copy

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How to set up my gift card before offering it?

Before you put your gift card in your basket, make sure you fill in the required fields: "Recipient's email": You must indicate the e-mail of the p

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What is the cost of shipping if I order using my gift card?

When you buy with a gift card, the shipping costs are not offered. The rule remains the same as for an order paid without a gift card.

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How am I refunded after a return after an e-gift card purchase?

For order returns that have been paid with an e-gift card, you will be compensated in the form of having used on the website. This

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who is the founder of google?

Google was founded in September 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University in California. Together they own about 14 percent of its shares and control 56 percent of the stockholder voting power through supervoting stock. They incorporated Google as a California privately held company on September 4, 1998, in California. Google was then reincorporated in Delaware on October 22, 2002.[12] An initial public offering (IPO) took place on August 19, 2004, and Google moved to its headquarters in Mountain View, California, nicknamed the Googleplex. In August 2015, Google announced plans to reorganize its various interests as a conglomerate called Alphabet Inc. Google is Alphabet's leading subsidiary and will continue to be the umbrella company for Alphabet's Internet interests. Sundar Pichai was appointed CEO of Google, replacing Larry Page who became the CEO of Alphabet.

Google was founded in September 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University in California. Together they own about 14 percent of its shares and control 56 percent of the stockholder voting power through supervoting stock. They incorporated Google as a California privately held company on September 4, 1998, in California. Google was then reincorporated in Delaware on October 22, 2002.[12] An initial public offering (IPO) took place on August 19, 2004, and Google moved to its headquarters in Mountain View, California, nicknamed the Googleplex. In August 2015, Google announced plans to reorganize its various interests as a conglomerate called Alphabet Inc. Google is Alphabet's leading subsidiary and will continue to be the umbrella company for Alphabet's Internet interests. Sundar Pichai was appointed CEO of Google, replacing Larry Page who became the CEO of Alphabet.

Google was founded in September 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University in California. Together they own about 14 percent of its shares and control 56 percent of the stockholder voting power through supervoting stock. They incorporated Google as a California privately held company on September 4, 1998, in California. Google was then reincorporated in Delaware on October 22, 2002.[12] An initial public offering (IPO) took place on August 19, 2004, and Google moved to its headquarters in Mountain View, California, nicknamed the Googleplex. In August 2015, Google announced plans to reorganize its various interests as a conglomerate called Alphabet Inc. Google is Alphabet's leading subsidiary and will continue to be the umbrella company for Alphabet's Internet interests. Sundar Pichai was appointed CEO of Google, replacing Larry Page who became the CEO of Alphabet.

Google was founded in September 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University in California. Together they own about 14 percent of its shares and control 56 percent of the stockholder voting power through supervoting stock. They incorporated Google as a California privately held company on September 4, 1998, in California. Google was then reincorporated in Delaware on October 22, 2002.[12] An initial public offering (IPO) took place on August 19, 2004, and Google moved to its headquarters in Mountain View, California, nicknamed the Googleplex. In August 2015, Google announced plans to reorganize its various interests as a conglomerate called Alphabet Inc. Google is Alphabet's leading subsidiary and will continue to be the umbrella company for Alphabet's Internet interests. Sundar Pichai was appointed CEO of Google, replacing Larry Page who became the CEO of Alphabet.

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SOFTWARE TESTING is defined as an activity to check whether the actual results match the expected results and to ensure that the software system is Defect free. It involves execution of a software component or system component to evaluate one or more properties of interest.Software testing also helps to identify errors, gaps or missing requirements in contrary to the actual requirements. It can be either done manually or using automated tools. Some prefer saying Software testing as a White Box and Black Box Testing. In simple terms, Software Testing means Verification of Application Under Test (AUT). This tutorial introduces testing software to the audience and justifies it's importance.

SOFTWARE TESTING is defined as an activity to check whether the actual results match the expected results and to ensure that the software system is Defect free. It involves execution of a software component or system component to evaluate one or more properties of interest.Software testing also helps to identify errors, gaps or missing requirements in contrary to the actual requirements. It can be either done manually or using automated tools. Some prefer saying Software testing as a White Box and Black Box Testing. In simple terms, Software Testing means Verification of Application Under Test (AUT). This tutorial introduces testing software to the audience and justifies it's importance.

SOFTWARE TESTING is defined as an activity to check whether the actual results match the expected results and to ensure that the software system is Defect free. It involves execution of a software component or system component to evaluate one or more properties of interest.Software testing also helps to identify errors, gaps or missing requirements in contrary to the actual requirements. It can be either done manually or using automated tools. Some prefer saying Software testing as a White Box and Black Box Testing. In simple terms, Software Testing means Verification of Application Under Test (AUT). This tutorial introduces testing software to the audience and justifies it's importance.

SOFTWARE TESTING is defined as an activity to check whether the actual results match the expected results and to ensure that the software system is Defect free. It involves execution of a software component or system component to evaluate one or more properties of interest.Software testing also helps to identify errors, gaps or missing requirements in contrary to the actual requirements. It can be either done manually or using automated tools. Some prefer saying Software testing as a White Box and Black Box Testing. In simple terms, Software Testing means Verification of Application Under Test (AUT). This tutorial introduces testing software to the audience and justifies it's importance.

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Products


You will find a size guide by clicking here.

It should be noted that adult models are unisex because we defend the "non-gender" and equality of beings regardless of their sex!
The Male and Female models are therefore the same.

The XS therefore corresponds to an S in a classic range of a “gendered” brand.

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Order

Can I cancel my order?

Cancellation requests are processed as far as possible, if the request was made on the same day as payment for the order. Please contact customer service via the customer account form. However, we do not guarantee that we will be able to cancel the order in time, before it is delivered to the carrier.

In which case, the customer must make a return of his order.

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Shipping

What are the delivery methods?

We deliver with CHRONOPOST.

You can choose from the following delivery methods:

- Home delivery (48h to 72h)

- Delivery to Pick Up relay point or post office (48h to 72h)

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Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par téléphone au 01 76 44 00 56 ou via le formulaire ci-dessous.

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